Effective Date: July 12, 2026

At Krovix , customer satisfaction is our priority. We strive to provide high-quality women’s clothing. If you are not completely satisfied with your purchase, please read our Refund & Return Policy below.

1. Return Period

Customers may request a return or refund within 03 days of receiving their order.

Requests made after 5 days from the delivery date will not be accepted.

2. Eligibility for Returns

To be eligible for a return, the item must:

  • Be unused, unwashed, and unworn.Be in its original condition with all tags attached.
  • Be returned in its original packaging (where possible).
  • Include the original order number or proof of purchase.

3. Items Eligible for Return or Refund

We accept returns or refunds only if:

  • You received the wrong item.
  • The item arrived damaged or defective.
  • You received the wrong size or wrong product due to our error.

4. Non-Returnable Items

For hygiene and quality reasons, we do not accept returns or refunds if:

  • The product has been worn, washed, or altered.
  • The tags have been removed.
  • The item is damaged due to customer misuse.
  • The return request is made after the 5-day return period.
  • The product was purchased during a clearance or final sale (unless it is damaged or incorrect).

5. Return Process

To request a return, please contact our customer support within 03 days of receiving your order.

Please provide:

  • Your Order Number
  • Your Full Name
  • Your Contact Number
  • The reason for the return
  • Clear photos of the product (if damaged, defective, or incorrect)

Our support team will review your request and guide you through the return process.

6. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 03 business days.

Refunds will be issued through the original payment method whenever possible. For Cash on Delivery (COD) orders, refunds will be transferred to the customer’s provided bank account or mobile wallet after verification.

7. Exchange Policy

If you received the wrong size, wrong item, or a defective product due to our mistake, we will arrange an exchange subject to product availability.

If the requested item is unavailable, you may choose a refund or store credit.

8. Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective product), Krovix will bear the return shipping charges.
  • If the return is requested for any other approved reason, the customer may be responsible for the shipping cost.

9. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. In such cases, the order must follow the return process outlined in this policy.

10. Delivery Area

Currently, Krovix delivers products only within Pakistan.

We do not offer international shipping at this time.

11. Contact Us

If you have any questions regarding this Refund & Return Policy or wish to request a return, please contact us.

Email: krovixstore@gmail.com

Phone / WhatsApp: +92 345 1553744

Our customer support team will respond as soon as possible during business hours.